The RMS moved out of the office and onto the campus.

Lubbock-Cooper ISD Police Department was working from a legacy records system available on a single computer at the central office. Officers assigned across the district had to leave their campuses and take turns using that workstation to complete records work.

Thin Line moved the department to a modern RMS and self-dispatch workflow officers could use from their assigned campuses on iPads.

Agency

Lubbock-Cooper ISD Police Department

Location

Lubbock, Texas

Customer since

2024

Products

RMS · Self-Dispatch

Deployment

~15 officers · Campus-based iPad access

Before Thin Line

One computer meant leaving the campus.

Before Thin Line, Lubbock-Cooper ISD Police Department used Xpediter from a single workstation at the department's central office.

That created a practical problem for a school-district police department.

Officers were assigned across multiple campuses, but records work pulled them back to one physical location. To complete reports or use the system, officers had to leave their campus, travel to the central office, and wait their turn for the shared computer.

The software worked from one place.

The officers did not.

What the department needed

Keep officers where the students are.

For Lubbock-Cooper ISD PD, mobility was not just a convenience.

Every unnecessary trip back to the central office meant less time physically present on campus.

The department needed:

• RMS access from the field
• a workflow that worked well on iPads
• self-dispatch for officers working across campuses
• access to records without returning to one shared workstation
• conversion of historical data
• training for the department's officers

The goal was simple:

Let officers do the records work without leaving the place they are assigned to protect.

Implementation

Bring the history forward. Put the new system in officers' hands.

Thin Line converted the department's records from its legacy system into the new RMS.

Lubbock-Cooper's historical records came with the new RMS. Read the data conversion guide for how that kind of conversion is planned and validated.

The implementation included configuration and training for approximately 15 officers.

Instead of building the rollout around a computer room or central workstation, the department moved to a model where officers could work from iPads while assigned to their campuses.

That changed where the software fit into the operation.

The RMS stopped being somewhere officers had to go.

It became something they could work from where they were already needed.

What changed

Records work no longer pulls officers off campus.

Today, officers assigned to Lubbock-Cooper ISD campuses can use Thin Line from their iPads rather than returning to the central office to access a shared workstation.

That gives the department a practical operational benefit: more of an officer's day can stay on the campus.

• RMS

  The record goes where the officer works. Officers can create and work records from the device they carry rather than depending on one computer at the central office. Reports, people, incidents, and related records stay available where the work happens.

  Explore RMS

• Self-Dispatch

  Officers can work the call without a traditional dispatch desk. For a school-district police operation, not every call requires the same model as a municipal dispatch center. Self-dispatch gives officers a way to work calls and activity across campuses while keeping that work tied to the department's records.

  Explore Law Enforcement

The operational difference

Mobility supports presence.

A mobile RMS is easy to describe as a technology upgrade.

For Lubbock-Cooper ISD PD, the more important outcome is operational.

Officers do not have to leave their assigned campuses just to reach the records system.

That helps the department keep officers closer to students, staff, and the campuses they are responsible for protecting.

The software follows the officer instead of pulling the officer away from the campus.

The relationship

The people implementing the system are still the people answering the phone.

Lubbock-Cooper ISD PD began working with Thin Line in 2024.

Chris Alderson was serving as a captain during implementation and training. Today, he leads the department as Chief of Police.

That continuity gives him a useful perspective on both the rollout and the department's day-to-day use of the system.

Thin Line continues to support the agency after go-live, with the same focus on how the software fits the department's campus-based operation.

Before Thin Line, our officers had to come back to the administrative building whenever they needed to take care of records work. We only had one computer available, so it meant coordinating schedules and taking officers away from their campuses.

Now, they can access Thin Line right from their iPads, wherever they are. That's made a big difference. Our officers can spend more time on campus, where they're needed - serving and protecting our students and staff.

Why this story matters

Better software should change the work, not just the screen.

The biggest change at Lubbock-Cooper ISD PD was not simply replacing one RMS with another.

It was changing the relationship between the officer and the system.

The department went from a records system tied to one physical workstation to software officers can use while staying on the campuses they serve.

That is the kind of change that matters in day-to-day public-safety work.