The RMS moved out of the office and onto the campus.

Lubbock-Cooper ISD Police Department officers work across school campuses. Their records software did not. It lived on a single computer at the central office, so officers had to leave campus and take turns at that workstation to complete records work.

Agency

Lubbock-Cooper ISD Police Department

Location

Lubbock, Texas

Customer since

2024

Products

RMS · Self-Dispatch

Deployment

~15 officers · Campus-based iPad access

Before Thin Line

One computer meant leaving the campus.

Before Thin Line, Lubbock-Cooper ISD Police Department used Xpediter from a single workstation at the department's central office.

Officers were assigned across multiple campuses, but records work pulled them back to one physical location. To complete reports or use the system, an officer had to leave campus, drive to the central office, and wait for the shared computer.

The software worked from one place.

The officers did not.

Implementation

Bring the history forward. Put the new system in officers' hands.

Thin Line converted the department's records from its legacy system into the new RMS.

Lubbock-Cooper's historical records came with the new RMS. Read the data conversion guide for how that kind of conversion is planned and validated.

The implementation included configuration and training for approximately 15 officers. Instead of building the rollout around a computer room, the department moved RMS and self-dispatch onto iPads officers could use while assigned to their campuses.

The RMS stopped being somewhere officers had to go. It became something they could work from where they were already needed.

See how Thin Line RMS keeps the record with the officer.

What changed

Records work no longer pulls officers off campus.

Officers no longer have to return to the central office simply to use the records system. They can handle records work, and the dispatch activity the department runs from the same devices, from the campus.

See how Thin Line fits law-enforcement records and field work.

Lubbock-Cooper ISD PD began working with Thin Line in 2024. Chris Alderson was a captain during implementation and training. Today he leads the department as Chief of Police.

Before Thin Line, our officers had to come back to the administrative building whenever they needed to take care of records work. We only had one computer available, so it meant coordinating schedules and taking officers away from their campuses.

Now, they can access Thin Line right from their iPads, wherever they are. That's made a big difference. Our officers can spend more time on campus, where they're needed - serving and protecting our students and staff.

The software follows the officer instead of pulling the officer away from the campus.