Dispatchers see the board, not just a call list
Calls, units, assignments, and updates stay visible together.
Dispatch
The call comes in. Units move. Dispatch sees the response change as it happens.
Thin Line keeps the board current while the call moves from intake to assignment, response, and clear. Dispatchers and supervisors work from the same board without losing what just happened.
Thin Line for dispatch keeps calls, units, assignments, and response history on one live board.
The work
Built around the way your center works.
Taking the call
The caller, location, nature of the call, and first notes start the response.
Units & response
Units get the call. Backups go out. Statuses change as officers move.
The board
Active calls, unit status, updates from the field, and what still has to happen before a call clears.
Supervision
See available units, backups, open calls, and what still needs attention.
Explore the screenSelect a number to see how the work moves.
- 1. UnitsSee who is available, assigned, or already committed.
- 2. Active callsSee what is happening now and what still needs a response.
- 3. Call detailsCaller, location, notes, and people stay with the call.
How the work moves
How the work moves.
- 1The call comes inDispatch captures the caller, location, nature of the call, and the first notes.
- 2Units moveUnits get assigned. Statuses change. The board shows the response taking shape.
- 3The scene developsOfficers update the call as they learn more. Dispatch sees the response change as it happens.
- 4The call becomes an incidentWhat dispatch already knows carries forward into the record. Nobody rebuilds the call sheet.
Where we help
What changes when the board stays with the call.
The field works from the same call
Assignments, details, and updates move with the units on the same event.
Supervisors see what still has to happen
Available units, backups, open calls, and what is still uncleared stay visible.
The call can become an incident without starting over
People, location, notes, and the timeline are waiting when the record begins.
The story continues
The call doesn't end at the board.
Call → Incident
The call becomes an incident. People, location, notes, and the timeline are already there.
Board → Units
Units get the call they were assigned, with the location, notes, and updates already on it.
History → the live call
Prior people, places, and warnings can come back to the board when officers need them.
Each center keeps control of its own board. The next desk gets what it needs to continue the story—not a disconnected starting point.
Products
The products behind the work.
- CADCalls, units, assignments, statuses, mapping, and response history on one live board.
- RMSThe record when a call becomes an incident, investigation, or other law-enforcement work.
- Mobile CitationsWrite it once in the field from the same stop and people already on the call.
- PlatformThe shared foundation for people, places, vehicles, events, permissions, documents, and audit history.
From the field
Customer stories related to this work.
Evaluating the details?
See it with your operation in mind.
- Tell us how your operation works today and where the friction is. We'll show you how Thin Line fits the work.