Muleshoe Police Department
They took a chance on Thin Line. Then they helped shape what came next.
Originally published: June 2026 · Last reviewed: September 2026
Muleshoe Police Department became Thin Line Software's first customer. The conversation started in 2018, when there wasn't a finished product to sell. Muleshoe went live in 2019, stayed through early versions that did not always fit the work, and remains a customer more than seven years later.
- Agency
- Muleshoe Police Department
- Location
- Muleshoe, Texas
- Customer since
- 2019 — Thin Line's first customer
- Products
- RMS · CAD · Mobile Citations
The beginning
Thin Line's first customer.
When Thin Line first sat down with Muleshoe Police Department in 2018, there wasn't a finished product to sell. There was an agreement: if Thin Line built the software, Muleshoe would use it.
Muleshoe began using Thin Line in 2019, becoming the first agency to put the system into daily operation. The department stayed committed through development and even through a change in police chiefs before implementation was complete.
Before Thin Line
They wanted software closer to the work.
Before Thin Line, Muleshoe Police Department used eForce for its records and dispatch operations.
Officers, dispatchers, supervisors, and records personnel needed a system that reflected the environment they were actually working in—and people they could reach when it didn't.
See how Thin Line is built around law-enforcement records and dispatch work.
Implementation
Their history came with them.
Moving to a new RMS couldn't mean abandoning the records Muleshoe had already accumulated. Thin Line converted the department's historical data from eForce into the new system as part of implementation. The conversion gave Muleshoe a path into its new RMS while preserving access to the records that came before it.
Building CAD together
The first version wasn't the last version.
Early versions of CAD did not always work the way the department needed them to work in a live dispatch environment. Dispatchers used the product and said where the workflow created friction. Rather than treating implementation as finished, Thin Line kept working with Muleshoe's dispatchers and changing the product.
There were multiple versions. Each one got closer to the operation.
The software has to fit the work—not force the work around the software.
Some of what Thin Line learned working with Muleshoe became part of the product other agencies use today.
The relationship continued
The people changed. The software stayed in use.
The relationship that began in 2018 did not end when Muleshoe went live.
Benny Parker was an officer when the relationship with Thin Line began. Today, he serves as Muleshoe's Chief of Police. One of the dispatchers who worked with the system from its earliest days remained with the department until retiring in August 2026.
We've been with Thin Line from the beginning. When something didn't work the way we needed it to, they listened and changed it. We've watched the system grow with our department, and we know when we call, we're talking to people who know us and know the software.
Muleshoe started with RMS and CAD. As Thin Line expanded its field tools, the department later added Mobile Citations.
Seven years is better proof than a sales claim.
See it with your operation in mind.
- Every agency works a little differently. We'd rather understand how yours works before showing you how the software fits.